Carleton has many dedicated employees. In each issue of Carleton NOW, we introduce a person or team from the Carleton community in an effort to showcase the outstanding individuals that contribute to the University’s many accomplishments.
In an average academic year, Carleton’s Computing and Communications Services (CCS) Campus Help Desk located on the fourth floor of the MacOdrum Library, responds to more than 20,000 phone help inquires.
That’s why Supervisor Steve Skerlak says it’s just as important for staff to be customer focused, as it is for them to be computer savvy.
In addition to providing daily phone support, staff at the Campus Help Desk assist students and faculty with setting up and managing computing accounts, provide support for WebCT and Campus Pipeline software, as well as virus protection, firewall installation, and PC clean-ups (for students in residence only).
In addition to the above-mentioned ongoing services, other current major projects include the requirements analysis and provisioning of a new ACD ( Automatic Call Distribution) system for the Help Desk. A self described “refugee from the high-tech sector,” Skerlak says it’s been a great experience working at the Campus Help Desk.
“The university atmosphere is an unique place of learning and I love the super-friendly and very capable people,” he says. “There’s always a positive energy here. I find it refreshing.”
For more information on the many services offered by the Campus Help Desk, visit the CCS Web site at: carleton.ca/ccs/
From – http://www.now.carleton.ca/2005-04/729.htm