AODA will enhance service at Carleton

Carleton is among the public institutions now taking steps to comply with the Ontario government’s Accessibility for Ontarians with Disabilities Act.

The legislation, which has set out a 15-year timeline to make the province fully accessible, targets five areas. The first is the Customer Service Standard, which requires anyone who provides a service to be trained — including all faculty and staff — by the end of March.

“It is really trying to move the province in a direction from being merely accommodating to people with disabilities to ensuring that Ontario is accessible to people with disabilities,” says Linda Capperauld, the co-chair of Carleton’s AODA Task Force.

“Moving to accessibility actually means looking at the whole environment and trying to proactively create a province where we don’t have to accommodate anymore because everything is fully accessible.”

Carleton will improve services to people with disabilities, everything from how they access information to ensuring they are able to use support people and service animals, she says.

“We are obligated, by legislation, to ensure that everyone receives the training but Carleton has an amazing track record in terms of wanting to ensure that we are a place where people with disabilities can be successful,” adds Capperauld. “Our attitude and our desire to improve on that is high.”

The customer service training is available on the AODA website ( and takes about 90 minutes to complete. In the event that Carleton hasn’t complied with having all faculty and staff trained by the deadline, there could be financial implications for the university.

Managers at all levels will play a key role in ensuring that members of their staff know about the training and ensure that they get trained by the deadline, says Capperauld.

“We can always get better, but I think we are in a really good position to move forward. I am hoping that everyone will see this as a real opportunity.”

This entry was written by Maria McClintock and posted in the issue. Tags applied to this article are: , . Leave a comment, bookmark the permalink or share the following short URL for this article via social media:

Maria McClintock

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