Carleton has achieved another Canadian first.
Duncan Watt, vice-president of Finance and Administration, and his division were awarded their Level One in the Progressive Excellence Program (PEP) certification program from the National Quality Institute (soon to be known as Excellence Canada) at a special meeting held June 1. The certification is the first step in a four-part PEP program that provides organizations with a framework to improving quality.
“I think for us it’s the start of a journey that will greatly increase our chances of being successful in providing outstanding service to the campus,” says Watt.
NQI chairman, Gary Seveny, presented the certification to Watt and a group of representatives from each department within Finance and Administration. More than 200 departmental staff attended the event. Seveny highlighted the significance of the achievement for Carleton, the first Canadian university in Canada to reach this goal.
“We’re very pleased that Carleton’s Finance and Administration division is leading the way in Canada,” says Seveny. “You don’t turn on a switch to … being excellent – it is a process.”
Watt says the next step is to earn PEP Level Two certification, which will continue in the fall and he expects the process to continue running smoothly.
“The easy part and the benefit of being part of the NQI process is that at each of steps they say: ‘Here are the things you need to accomplish to go to the next step.’”
When PEP Level Four certification is achieved, organizations can be considered for the Canada Awards for Excellence, which are awarded annually by the Governor General to organizations which demonstrate excellence in quality, customer service and workplace health.
“I want to see Carleton maintain that process and go to the Canada Awards of Excellence – hopefully four or five years from now – and be the first university on our stage receiving an award from the Governor General of Canada,” says Seveny.
When asked if he sees Carleton at the Canada Awards of Excellence in the future, Watt had no doubt.