Staff recognized for excellence in customer service

More than 250 finance and administration staff joined Duncan Watt, vice-president (finance and administration) for the sixth annual Customer Service Awards luncheon on February 12, 2008. Awards were given in three categories: Best Customer Service by an Individual, Best Customer Service by a Team, and Best Process Improvement.

Kevin Crosby (left) and Mark Robinson (right) from Research Accounting (shown above with Duncan Watt), were the joint winners of the individual award. Both Kevin and Mark received nominations from faculty and academic administrators across campus for the quality of their work, efficiency and dedication.

Staff in the Finance Office were awarded the team award for their professional, courteous and knowledgeable service. Shown with Duncan Watt above are (from left) Norma Warren, Nancy McAllister, Angela Marcotte, Angela Winder, Tina Dewar and Angela Pelly. Missing from the photo are Joti Bansal and Nancy Arnold.

The best process improvement award was given to a cross-function team from Information Carleton, the Campus Card Office, CCS, and Registrarial Services for the issuance of OC Transpo ID cards on campus. This new process not only saved students the time and effort of going off-campus for their cards, but it increased the efficiency and volume of cards issued from 300 to 8,000. Shown here with Duncan Watt are Brian Gillam (left) and Sandro Gentile (centre), CCS; and David Townsend (right), Campus Card Office. Other members of the team include Christa Pigeon, Information Carleton, Kathleen Kelly, Campus Card, and Anne Marie Lepine, Registrarial Services.

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