Record number of faculty and staff nominated for Service Excellence awards

Anthony Whitehead, an assistant professor with the School of Computer Science, won a Service Excellence Award in the individual category. He is pictured here with Duncan Watt, vice-president (Finance and Administration). James Park Photo

Faculty and staff who go above and beyond were honoured at the annual Service Excellence Awards in February.

“We’ve been providing good service to our customers for many years and this is an opportunity for us to celebrate our successes. It’s an opportunity to make the community aware that customer service continues to be a priority for us,” says Duncan Watt, vice-president (Finance and Administration).

The awards are presented annually to staff and faculty who exceed expectations and job requirements in their service to the university community. Recipients are chosen based on nominations from within the campus community. All faculty and staff are eligible. Nominations have gone up the past three years, which Watt attributes to growing recognition of the university’s high standards. There were 117 nominees this year.

Awards are given in three categories: Service Excellence by an Individual, Service Excellence by a Team and Service Excellence in Innovation.

This year, the selection committee chose three winners in the individual category because there were so many great nominees, Watt says.

Anthony Whitehead, an assistant professor with the School of Computer Science, Etelle Bourassa, a graduate studies administrator, and Alana Brzozowski of Learning Support Services, were recognized for their dedication to students.

“This award means that the Carleton community really values the staff putting in extra time to ensure that students are helped in the way they need,” says Brzozowski

In the group category, the Ares Implementation Team was honoured for their work organizing a new online system for library reserves.

Team co-ordinator Joanne Rumig says she sees this as a sign their hard work is paying off.

“Our team is very dedicated and wants to provide the best service we can for faculty and the students at Carleton. It’s been a long year, and there’s still room for improvement, but we’re definitely working as hard as we can to help them,” Rumig says.

The Carleton Student Communications Team received the award for innovation.

Carleton President Roseann O’Reilly Runte says the awards are important because they allow the university to celebrate the hard work of staff and faculty, as well as recognizing their efforts to make Carleton a better place for students.

“It’s important to celebrate excellence because we have so much of it. We have to reward our excellent employees and encourage others to see excellence as a goal.”

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