Dedication to Service Excellence recognized at annual awards

Carleton faculty and staff were recognized for their dedication to service excellence at the fifth annual Service Excellence Awards. Chris Roussakis Photo

Service excellence doesn’t just mean staying late or working through your lunch hour, says Melanie Dow – it’s about putting in that little bit of effort to make someone’s experience at Carleton much more memorable.

On Feb. 27, Carleton faculty and staff were recognized as part of the fifth annual Carleton Service Excellence Awards.

Dow, along with colleague Nancy Arnold in Office of Quality Initiatives, organized the event which drew together almost 300 people and about 150 nominees from across campus.

“We like to promote service excellence on a regular basis, but it’s that one time of year when we can really celebrate great work being done out there,” Dow says.

The awards used to include just the finance and administration group at Carleton, but it has evolved over the years.

Arnold attributes the awards’ success to the excellent staff members, who make students’ experiences on campus a priority.

“We have a lot of exceptional people at Carleton that make (the university) an amazing place to study, to research and to work – whether they’re individuals, work as a team, or are part of an innovative project,” she says.

Danny Brown, manager of web services, has attended the ceremonies from the beginning five years ago.

He says it’s great to see that the Service Excellence Awards have expanded to all departments across campus.

“It’s really just a great representation of our commitment to customers and service,” Brown says. “Now that it’s grown to encompass everyone, it really speaks to the diversity of Carleton.”

Jen Sugar, assistant director of Admission Services, adds that the awards help bring attention to all the different departments on campus that make Carleton a community.

“It allows for recognition for different types of things – things that might not be on people’s radar,” Sugar says. “It takes a lot of people to run a university. It’s like running a small city, and it gives us the opportunity to say thank you to all of those pairs of hands that make this place run.”

Duncan Watt, vice-president (Finance and Administration), was master of ceremonies for the event and says the selection committee has a very uplifting experience when reading through the nominations.

“It’s a real testament to all of the things that go on here every day,” Watt says, adding that it’s also an honour for nominees to be recognized by their co-workers.

Phay Mui and his team at Scheduling and Examination Services were one of the award’s recipients, and Mui says they were proud to win – especially since they have been nominated in the past.

“It feels good to finally get this,” he says. “It’s very rewarding, and I’m glad they appreciate everything we do.”

Claire Ryan, the institute administrator for the Pauline Jewett Institute for Women’s and Gender Studies, received a Service Excellence Award for her work – particularly the positive relationships she has with students.

“It’s really great to be recognized by students. It means a lot to me,” Ryan says. “I just do the best I can. It’s the first time I was nominated, and I really appreciate it.”

Dean Mellway, disabilities co-ordinator with the Paul Menton Centre, also won a Service Excellence Award and says it feels great to be recognized.

“To know the people I’m working with are not only happy with what we’re doing, but they’re also willing to put my name forward, is humbling,” Mellway says.

This entry was written by Kristy Strauss and posted in the issue. Tags applied to this article are: . Leave a comment, bookmark the permalink or share the following short URL for this article via social media:

Kristy Strauss

By Kristy Strauss

Kristy Strauss graduated from Carleton's journalism program in 2009. She is a regular contributor to Carleton Now. She has worked as a reporter for the Kemptville Advance. She currently reports for EMC Ottawa South.

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