Faces of Carleton

Carleton has many dedicated employees. In each issue of Carleton NOW, we introduce a person or team from the Carleton community in an effort to showcase the outstanding individuals that contribute to the University’s many accomplishments.

Hidden in the tunnel level of the Herzberg Laboratories at the Steacie junction, you’ll find the dedicated group of individuals that make up the Hardware Services division of Computing and Communications Services (CCS). They’re the people that can come to your rescue and help recover some of those files that tragically and mysteriously “disappear,” when your hard drive experiences an inexplicable melt-down. But that’s not all.

This outstanding team of seven tireless staff members provide a number of services, including advice and guidance on acquisition of computers, components and peripherals; short-term rental of desktop PCs to departments and residence students; sale and installation of components to upgrade existing equipment; configuration of PCs for connection from home; and the sale, distribution, and installation of site-licensed software.

While some of the software support services are offered free of charge, there is a cost associated with any out of warranty repair services, however, the price is well below what customers would pay to an outside service provider.

“As part of the Carleton community, we aim to serve our students, staff, and faculty by providing a computer support service that is highly valued,” says Supervisor Tom Donnelly. Without the top notch technicians, reasonable prices, and excellent customer value of Hardware Services, Carleton’s wired community wouldn’t be as strong or effective.

For more information on the division, go to: http://apps.carleton.ca/ccs/gen/about/hardware.asp

From – http://www.now.carleton.ca/2005-05/773.htm

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